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Neato Robotics Shuts Down Cloud Services, Users Left Manual

10/25/2025

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Summary

Story summary

Neato Robotics will permanently shut down cloud services for its robot vacuums, rendering the MyNeato app non-functional.
The 2023 closure followed poor sales, and customers have already paid for these devices.
Vorwerk Group, Neato's parent, had promised five years of cloud support but cited advanced cybersecurity standards as the reason for the shutdown.
Users will operate vacuums manually and lose remote control and scheduled cleanings.

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Story summary

Neato Robotics will permanently shut down cloud services for its robot vacuums, rendering the MyNeato app non-functional.
The 2023 closure followed poor sales, and customers have already paid for these devices.
Vorwerk Group, Neato's parent, had promised five years of cloud support but cited advanced cybersecurity standards as the reason for the shutdown.
Users will operate vacuums manually and lose remote control and scheduled cleanings.