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Story summary
- Eight Sleep's smart mattress systems were disrupted by the October 20 Amazon Web Services (AWS) outage, rendering beds unresponsive.
- Eight Sleep CEO Matteo Franceschetti acknowledged the outage and its impact on bed responsiveness.
- The company rolled out an outage mode that provides basic Bluetooth functionality and enables users to adjust settings offline.
- Customers criticized cloud reliance and questioned why a mattress requires a subscription, though many plan to stay.
