Story perspectives

Governments Harness Connected Intelligence for Personalized Public Services

10/26/2025

Summary

Story summary

Governments are increasingly focusing on connected intelligence to improve public services.
By integrating data across platforms, they aim to create a comprehensive view of individuals, enabling personalized services and improving efficiency.
The Forrester Connected Intelligence Framework outlines eight activities for data management and governance, underscoring the need for mature systems to yield trustworthy insights.
Implementing robust data catalogs and privacy measures is crucial for safe data democratization and cross-agency collaboration.

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Story summary

Governments are increasingly focusing on connected intelligence to improve public services.
By integrating data across platforms, they aim to create a comprehensive view of individuals, enabling personalized services and improving efficiency.
The Forrester Connected Intelligence Framework outlines eight activities for data management and governance, underscoring the need for mature systems to yield trustworthy insights.
Implementing robust data catalogs and privacy measures is crucial for safe data democratization and cross-agency collaboration.