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ACCC Sues Microsoft Over Misleading 365 Pricing Practices

10/27/2025

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Summary

Story summary

The Australian Competition and Consumer Commission (ACCC) filed a lawsuit against Microsoft over alleged misleading pricing for Microsoft 365 affecting 2.7 million customers.
The ACCC alleges that from October 2024 Microsoft pushed higher-priced Copilot-enabled plans, raising personal plan to A$159 (up 45%) and family plan to A$179 (up 29%).
The regulator says Microsoft failed to disclose a cheaper "classic" plan and seeks penalties totaling at least A$50 million.

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Story summary

The Australian Competition and Consumer Commission (ACCC) filed a lawsuit against Microsoft over alleged misleading pricing for Microsoft 365 affecting 2.7 million customers.
The ACCC alleges that from October 2024 Microsoft pushed higher-priced Copilot-enabled plans, raising personal plan to A$159 (up 45%) and family plan to A$179 (up 29%).
The regulator says Microsoft failed to disclose a cheaper "classic" plan and seeks penalties totaling at least A$50 million.