Story perspectives

O2 Faces Backlash Over Price Hike Breach

10/31/2025

25 4

Summary

Story summary

Ofcom criticized O2 for raising mobile phone contract prices by £2.50 a month, above the £1.80 advertised.
The price change takes effect April 2026 and violates the spirit of new consumer protection regulations.
Martin Lewis, the consumer expert, condemned the move, saying it undermines consumer trust and could invite similar price hikes.
O2 says the increase funds infrastructure improvements and allows customers to exit contracts penalty-free within 30 days.

1 of 1

Story summary

Ofcom criticized O2 for raising mobile phone contract prices by £2.50 a month, above the £1.80 advertised.
The price change takes effect April 2026 and violates the spirit of new consumer protection regulations.
Martin Lewis, the consumer expert, condemned the move, saying it undermines consumer trust and could invite similar price hikes.
O2 says the increase funds infrastructure improvements and allows customers to exit contracts penalty-free within 30 days.