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Ofcom Under Pressure Over O2's Price Hike Decision

11/4/2025

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Summary

Story summary

Ofcom faces pressure to review mobile pricing after O2 announced a £2.50 monthly increase, effective April 2026.
Technology Secretary Liz Kendall expressed disappointment and urged Ofcom to ensure fair consumer treatment, proposing measures like those in the insurance sector.
O2 defended its decision, saying the increase was transparent and customers could exit contracts without penalty.
Ofcom has until November 7 to respond to Liz Kendall's concerns about in-contract price hikes.

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Story summary

Ofcom faces pressure to review mobile pricing after O2 announced a £2.50 monthly increase, effective April 2026.
Technology Secretary Liz Kendall expressed disappointment and urged Ofcom to ensure fair consumer treatment, proposing measures like those in the insurance sector.
O2 defended its decision, saying the increase was transparent and customers could exit contracts without penalty.
Ofcom has until November 7 to respond to Liz Kendall's concerns about in-contract price hikes.