Story perspectives

Google Drive Outages Affect Thousands, Solutions Suggested

11/13/2025

29 3

Summary

Story summary

On November 12, 2025, Google Drive, a service by Google LLC, and other services experienced outages across the U.S.
Downdetector reported issues with server connections, file access, and an error message such as 'ERR_SSL_PROTOCOL_ERROR'.
By 1 p.m. EST, nearly 3,000 users reported problems.
Google said its engineering team was investigating ongoing outages.
Later updates suggested rebooting routers or using mobile devices as potential solutions, with reports dropping to about 1,800.

1 of 1

Story summary

On November 12, 2025, Google Drive, a service by Google LLC, and other services experienced outages across the U.S.
Downdetector reported issues with server connections, file access, and an error message such as 'ERR_SSL_PROTOCOL_ERROR'.
By 1 p.m. EST, nearly 3,000 users reported problems.
Google said its engineering team was investigating ongoing outages.
Later updates suggested rebooting routers or using mobile devices as potential solutions, with reports dropping to about 1,800.