Story perspectives

X Users Face Lockouts Amid Passkey Transition Crisis

11/13/2025

Summary

Story summary

On October 24, 2024, X required users with passkeys or hardware security keys to re-enroll via the x.com domain, retiring twitter.com.
The transition, in effect since May 2024, ties passkeys to the legacy twitter.com domain and prevents transfer to x.com.
After the November 10, 2024 deadline, many users report lockouts and error messages, underscoring ongoing X technical challenges since Elon Musk, owner of X, completed the $44 billion acquisition.

1 of 1

Story summary

On October 24, 2024, X required users with passkeys or hardware security keys to re-enroll via the x.com domain, retiring twitter.com.
The transition, in effect since May 2024, ties passkeys to the legacy twitter.com domain and prevents transfer to x.com.
After the November 10, 2024 deadline, many users report lockouts and error messages, underscoring ongoing X technical challenges since Elon Musk, owner of X, completed the $44 billion acquisition.