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Outsourcing Sparks Union Drive Among Calgary Call Centre Workers

11/16/2025

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Summary

Story summary

Unifor says about 400 Calgary call centre jobs shifted to Telus Digital agents in El Salvador over the past year, part of WestJet's outsourcing tied to Telus Digital.
WestJet denies local employment impact, saying it uses third-party partners to enhance service.
Unifor is organizing a drive to unionize Calgary call centre workers amid outsourcing fears.
Unifor has previously unionized other WestJet staff, and the process requires over 50% employee support.

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Story summary

Unifor says about 400 Calgary call centre jobs shifted to Telus Digital agents in El Salvador over the past year, part of WestJet's outsourcing tied to Telus Digital.
WestJet denies local employment impact, saying it uses third-party partners to enhance service.
Unifor is organizing a drive to unionize Calgary call centre workers amid outsourcing fears.
Unifor has previously unionized other WestJet staff, and the process requires over 50% employee support.