Story perspectives
UPS Hits Customers with Late Fees Amid Tariff Confusion
11/16/2025
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Story summary
- UPS is imposing late fees on customers who contest unexpected tariff bills.
- Oregon resident Evan Scheessele faced a 250% tariff on a $550 package, resulting in a $1,400 duty demand.
- After refusing to pay, his son received a late fee notice of $142.50.
- Other customers report similar experiences, including misclassification of products and hefty tariffs.
- CEO Carol Tomé attributed the confusion to customer naivety about trade policies.
