Story perspectives
Nova Scotia Power Adjusts Bills After Cybersecurity Fallout
11/16/2025
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Story summary
- Nova Scotia Power will adjust bills retroactively after obtaining accurate data.
- Customers report ongoing billing issues more than six months after a cybersecurity attack.
- Chris Lanteigne, director of customer care at Nova Scotia Power, says the company has hired 100 workers to manually check meters to restore trust.
- Customers continue to receive notifications about potential data breaches.
- Frustration has grown due to delayed communication.