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NAIA Achieves Global Customer Experience Accreditation for First Time

11/16/2025

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Summary

Story summary

NEW NAIA Infra Corp. (NNIC) received global customer experience accreditation from Airports Council International for Ninoy Aquino International Airport.
NAIA earned Level 1 Airport Customer Experience Accreditation, its first recognition of this kind.
The accreditation used ACI's Airport Service Quality survey, gathering feedback from 700 passengers.
Since September 2024, NNIC has managed NAIA and is implementing upgrades, including terminal expansion and modernized systems.

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Story summary

NEW NAIA Infra Corp. (NNIC) received global customer experience accreditation from Airports Council International for Ninoy Aquino International Airport.
NAIA earned Level 1 Airport Customer Experience Accreditation, its first recognition of this kind.
The accreditation used ACI's Airport Service Quality survey, gathering feedback from 700 passengers.
Since September 2024, NNIC has managed NAIA and is implementing upgrades, including terminal expansion and modernized systems.