Full Breakdown
Milpitas Restaurant Pho Love Shut Down Following Viral Video
11/22/2025, 1:59:26 AM
Incident Overview: Viral Video Sparks Health Inspection
Pho Love, a restaurant located in Milpitas, California, has been temporarily shut down after a disturbing video surfaced on social media, showing an employee throwing frozen ribs onto the ground near trash and a mop bucket. The video, which has garnered over a million views on TikTok, prompted a visit from the Santa Clara County Health Department. Following a three-hour inspection, health inspectors cited the restaurant for multiple health violations, including a cockroach infestation and inadequate sanitization practices.
Health Violations and Closure
The Santa Clara County Environmental Health Department conducted a thorough investigation, which revealed significant sanitation issues beyond the rib incident. According to Environmental Health Director Dr. Marilyn C. Underwood, the restaurant was red-tagged due to major violations, including the inability to properly sanitize utensils and equipment. The health department emphasized the importance of public vigilance regarding food safety, encouraging community members to report any concerns.
Owner's Response and Accountability
The owner of Pho Love acknowledged the severity of the situation, stating that the employee involved should be held accountable for what he described as an isolated incident. He expressed his commitment to rectifying the violations and emphasized that rebuilding the restaurant's reputation would be his top priority once it passes re-inspection. Prior to this incident, Pho Love had consistently received high scores in health inspections, with the latest score being 95 just a month prior.
Community Reactions: Mixed Perspectives
Local patrons have expressed a range of reactions to the incident. Regular customer Michael Hua voiced disappointment but remains hopeful for the restaurant's recovery, stating, "I do firmly believe that people should give this place a second chance." In contrast, potential customers like Kim Vera have expressed reluctance to dine at Pho Love again, citing concerns about cleanliness and food safety.
Official Statements and Future Steps
The Santa Clara County Health Department has made it clear that Pho Love will remain closed until the operator can demonstrate compliance with food safety standards. The owner has committed to addressing the violations and restoring customer trust, acknowledging the challenge ahead.
Verbatim Quotes
- “While addressing the violation related to the rib incident, inspectors found major violations, including a cockroach infestation and a lack of ability to properly sanitize utensils and equipment.” — Dr. Marilyn C. Underwood, Environmental Health Director
- “We have to close today due to an issue involving one of our employees.” — Sign posted at Pho Love
- “I do firmly believe that people should give this place a second chance,” — Michael Hua, Customer
The future of Pho Love hinges on its ability to rectify these issues and regain the trust of its community.
