Story perspectives
SSA Reports Faster Payments and Improved Service Access
11/23/2025
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Story summary
- The Social Security Administration (SSA) reported in a letter to Congress that service upgrades delivered faster payments.
- The SSA Commissioner Frank Bisignano noted that more than 3.1 million payments were sent early under the Social Security Fairness Act.
- Improvements to the SSA online portal provide 24/7 access.
- Phone response times decreased from 28 minutes to 15 minutes.
- The disability claims backlog peaked at 1.26 million in June 2024.
