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IRS Adopts AI Tool Amid Workforce Cuts and Changes

11/24/2025

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Summary

Story summary

The Internal Revenue Service will roll out Agentforce from Salesforce to assist staff without decisions or fund distributions, per Salesforce's Paul Tatum.
The rollout follows a 25% workforce reduction this year, from 100,000 at the start of President Donald Trump's second term to 88,000.
The Biden administration had increased IRS workforce by 20,000, and Senior counsel Rob Fitzpatrick says AI adaptation is essential for efficiency.

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Story summary

The Internal Revenue Service will roll out Agentforce from Salesforce to assist staff without decisions or fund distributions, per Salesforce's Paul Tatum.
The rollout follows a 25% workforce reduction this year, from 100,000 at the start of President Donald Trump's second term to 88,000.
The Biden administration had increased IRS workforce by 20,000, and Senior counsel Rob Fitzpatrick says AI adaptation is essential for efficiency.