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Story summary
- Thames Valley Police and Hampshire & Isle of Wight Constabulary are trialing an AI chatbot named Bobbi to handle non-emergency inquiries.
- The trial aims to ease the workload of call handlers who receive around 5,000 calls daily.
- Chief Superintendent Simon Dodds says AI use is not intended to reduce staff.
- The forces say they are the first in the UK to implement this technology.
