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Italy Expands Investigation into Meta's WhatsApp AI Practices

11/26/2025

Summary

Story summary

Italy's AGCM has expanded its investigation into Meta Platforms over alleged abuse related to its AI tools on WhatsApp.
The inquiry centers on WhatsApp Business Solution terms introduced October 15 and their impact on AI chatbot access.
The probe began in July with concerns about EU competition violations by Meta Platforms for integrating its AI assistant into WhatsApp without user consent.
AGCM may implement interim measures regarding these new terms.

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Story summary

Italy's AGCM has expanded its investigation into Meta Platforms over alleged abuse related to its AI tools on WhatsApp.
The inquiry centers on WhatsApp Business Solution terms introduced October 15 and their impact on AI chatbot access.
The probe began in July with concerns about EU competition violations by Meta Platforms for integrating its AI assistant into WhatsApp without user consent.
AGCM may implement interim measures regarding these new terms.