Story perspectives

Safaricom Slashes Data Allocations, Customers Demand Regulatory Action

11/28/2025

Summary

Story summary

Safaricom, Kenya's largest telecommunications company, reduced mobile data allocations on its popular packages, effectively doubling costs for customers.
The No Expiry package dropped from 255 MB to 102 MB for Sh51, narrowing data access.
Despite an 18.2% rise in mobile data revenue, customer complaints have surged as many feel exploited.
Critics urge regulators to investigate potential abuse of market dominance and call for an immediate reversal and clearer Safaricom communication.

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Story summary

Safaricom, Kenya's largest telecommunications company, reduced mobile data allocations on its popular packages, effectively doubling costs for customers.
The No Expiry package dropped from 255 MB to 102 MB for Sh51, narrowing data access.
Despite an 18.2% rise in mobile data revenue, customer complaints have surged as many feel exploited.
Critics urge regulators to investigate potential abuse of market dominance and call for an immediate reversal and clearer Safaricom communication.