Story perspectives

Optus Outage Disrupts Emergency Calls for 95,000 Customers

12/3/2025

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Summary

Story summary

Optus reported a December 3, 2025 outage affecting 95,000 customers in Brisbane and parts of Queensland, caused by a Rochedale exchange server failure.
Customers could not dial Triple Zero emergency calls from landlines connected through Optus NBN.
Restoration efforts were underway and services were reportedly restored by 7:30 PM.
The outage follows scrutiny of a September outage that disrupted emergency services and is linked to three deaths under parliamentary inquiry.

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Story summary

Optus reported a December 3, 2025 outage affecting 95,000 customers in Brisbane and parts of Queensland, caused by a Rochedale exchange server failure.
Customers could not dial Triple Zero emergency calls from landlines connected through Optus NBN.
Restoration efforts were underway and services were reportedly restored by 7:30 PM.
The outage follows scrutiny of a September outage that disrupted emergency services and is linked to three deaths under parliamentary inquiry.