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Dunkin's Ice Policy Sparks Heated Online Debate

12/3/2025

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Summary

Story summary

Dunkin's policy fills iced drinks to the top when customers order with less or no ice.
An anonymous Facebook user complained after receiving a large cookie butter cloud latte that was short-filled.
The incident sparked online debate, with supporters and critics arguing about Dunkin's approach.
Zac Cadwalader, managing editor at Sprudge Media Network, says drinks with free refills should be filled to the top regardless of ice.

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Story summary

Dunkin's policy fills iced drinks to the top when customers order with less or no ice.
An anonymous Facebook user complained after receiving a large cookie butter cloud latte that was short-filled.
The incident sparked online debate, with supporters and critics arguing about Dunkin's approach.
Zac Cadwalader, managing editor at Sprudge Media Network, says drinks with free refills should be filled to the top regardless of ice.