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Story summary
- Atac, Rome's public transport operator, will refund passengers after an investigation by Italy's competition authority.
- The probe, begun in February, assessed quality standards from 2021–2023, noting delays and inadequate security.
- Atac will allocate over €3 million for refunds.
- It will provide €5 to annual-ticket holders for 2024 and to pass holders from 2021–2023.
- It will launch a mobile app for partial refunds on delays over 15 minutes.
