Full Breakdown
Victoria University Lecturer's Stance on Email Etiquette Sparks Controversy
12/5/2025, 1:42:17 AM
Core Event: Lecturer's Comments on Email Greetings
Dr. Seohee Ashley Park, a lecturer at Victoria University of Wellington, has ignited a debate over email etiquette by stating that she ignores student emails that begin with "hey." Park expressed her views online, emphasizing that while she appreciates New Zealand's relaxed culture, she finds the informal greeting unacceptable in academic correspondence. She noted that many of her colleagues share her sentiment, asserting that emails starting with "hey" are often disregarded entirely.
Official Responses from University Administration
Victoria University provost professor Bryony James responded to Park's comments, stating that while informal communication can be acceptable, it is inappropriate for an academic to ignore student emails based on their greeting. James emphasized that all student correspondence should be acknowledged, regardless of its tone. The university administration addressed the matter promptly, indicating that Park's online remarks did not align with the institution's values.
Student Perspectives on Communication Styles
Liban Ali, president of the Victoria University of Wellington Student Association, criticized Park's approach, arguing that "hey" is a common greeting among young people and that ignoring emails over such a minor issue undermines trust between students and faculty. Ali urged lecturers to meet students at their level and foster an environment where students feel comfortable seeking help. He highlighted that many students already feel intimidated when reaching out to their professors.
Changing Norms in Professional Communication
Colleen Trolove, a Wellington-based plain-language trainer, noted that the use of casual greetings like "hey" is becoming increasingly prevalent, particularly among younger professionals. Trolove argued that adapting to these changes in communication style is essential for fostering genuine connections. She believes that allowing more casual language in professional settings can enhance warmth and humanity in interactions.
Criticism of Park's Stance
Critics of Park's comments argue that her rigid approach to email etiquette creates unnecessary barriers to education. They contend that students should be encouraged to communicate in their own voice, which includes using informal greetings. Trolove emphasized that traditional email etiquette is evolving, and educators should be attuned to how their students communicate.
Verbatim Quotes
- “I told them to write more formally next time and that I don’t reply to emails that start with ‘hey’.” — Dr. Seohee Ashley Park, Lecturer
- “Ignoring those messages, especially over something as minor as a greeting, undermines trust and creates unnecessary barriers to education,” Ali said.” — Liban Ali, President, Victoria University of Wellington Student Association
- “Photo / Supplied Trolove, who trains public and private sector organisations in internal communications and email etiquette, said the way people communicate professionally is changing and traditional greetings and sign-offs are becoming a thing of the past.” — Colleen Trolove, Plain-Language Trainer
Conclusion: Navigating Email Etiquette
In light of the controversy, Park suggested that those uncertain about email greetings might opt for a simple "hi" instead of "hey." She encouraged older individuals to view the informal greeting as a sign of comfort from younger generations. The ongoing discussion reflects broader shifts in communication norms within academic and professional environments.
