Story perspectives

Southwest Airlines Ends Customer of Size Policy, Raises Concerns

12/5/2025

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Summary

Story summary

Southwest Airlines will end its Customer of Size policy on January 27, 2026, requiring plus-size travelers to pay for seats.
Previously, passengers could buy an extra seat and get a refund if the flight wasn't sold out.
Refunds will be allowed only under specific conditions.
The change aligns with trends among other airlines, including American Airlines and United Airlines.
Critics say the policy shift raises inclusivity and passenger-rights concerns.

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Story summary

Southwest Airlines will end its Customer of Size policy on January 27, 2026, requiring plus-size travelers to pay for seats.
Previously, passengers could buy an extra seat and get a refund if the flight wasn't sold out.
Refunds will be allowed only under specific conditions.
The change aligns with trends among other airlines, including American Airlines and United Airlines.
Critics say the policy shift raises inclusivity and passenger-rights concerns.