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Gen Z Workers Fear Small Talk, Phone Calls

12/6/2025

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Summary

Story summary

A Trinity College London study finds Gen Z employees in the UK experience anxiety in workplace interactions.
The survey of over 1,500 people aged 16 to 29 found 38% dread small talk, nearly 60% struggle with older colleagues, and 30% fear phone calls.
Experts suggest practicing conversations with friends and preparing notes before calls.
Small talk can yield opportunities, so focusing on workplace topics may build connections.

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Story summary

A Trinity College London study finds Gen Z employees in the UK experience anxiety in workplace interactions.
The survey of over 1,500 people aged 16 to 29 found 38% dread small talk, nearly 60% struggle with older colleagues, and 30% fear phone calls.
Experts suggest practicing conversations with friends and preparing notes before calls.
Small talk can yield opportunities, so focusing on workplace topics may build connections.