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Story summary
- The Disputes Tribunal ruled in Emme's favor, finding the ring did not meet acceptable quality standards and that the "lifetime" service claim was misleading.
- Emme had a lifetime care plan but was offered only a refund or store credit requiring surrendering the ring.
- Michael Hill Jeweller apologized and pledged to improve customer service.
- Emme advises others to document everything and seek professional advice.
