Full Breakdown
Lawsuit Filed Against Chipotle and DoorDash Over Rodent Incident in Burrito Bowl
12/9/2025, 11:33:52 PM
Incident Overview
A civil lawsuit has been filed by 24-year-old Gia Bernhardt against Chipotle Mexican Grill, DoorDash, and the delivery driver involved, following an alarming incident in which she claims to have bitten into a rodent while consuming a burrito bowl. The incident occurred on January 11, 2023, when Bernhardt ordered the meal from a Chipotle location on the Upper East Side of Manhattan through the DoorDash app. According to the complaint, upon consuming the burrito bowl, Bernhardt discovered the rodent, which caused her severe bodily injuries and ongoing mental distress.
Allegations and Claims
In her complaint, Bernhardt asserts that Chipotle was aware, or should have been aware, of the potential dangers associated with its food products. She contends that the presence of the rodent constituted an "unreasonably dangerous condition" and that Chipotle failed to provide adequate warnings regarding the risks involved in consuming their food. The lawsuit also claims that DoorDash and the unnamed delivery driver acted negligently by delivering the meal in an unsafe and unsanitary manner.
Bernhardt's complaint highlights that she was consuming the food as intended and that the incident has led to significant medical expenses and an inability to perform normal activities. She is seeking compensatory and punitive damages from both Chipotle and DoorDash.
Chipotle's Response
Chipotle has publicly denied the allegations made in the lawsuit. Laurie Schalow, the Chief Corporate Affairs and Food Safety Officer for Chipotle, stated, “We strongly deny the allegations in this complaint, and we will vigorously defend ourselves against these claims.” She emphasized that the health and safety of customers and employees is a top priority for the company, which maintains industry-leading food safety practices.
Background Context
This incident is not isolated; Chipotle has faced scrutiny in the past regarding food safety. In 2020, a Chipotle location in Upper Manhattan was reported to have a significant rodent problem, with employees claiming to have dealt with "massive" rats. Additionally, a 2017 incident in Dallas involved customers capturing video footage of mice in the restaurant, and a New Haven location temporarily closed last year due to rodent control issues attributed to the landlord.
Criticism and Opposition
Critics of Chipotle have pointed to a pattern of food safety issues within the company, raising concerns about its ability to provide safe dining experiences. The lawsuit filed by Bernhardt adds to the growing list of complaints regarding food safety at Chipotle locations.
What's Next
The case is set to proceed in New York County Supreme Court, where Bernhardt's claims will be examined. The outcome may have implications for Chipotle's reputation and operational practices, particularly concerning food safety protocols.
Verbatim Quotes
- “The health and safety of our employees and guests is our highest priority, and we have industry-leading food safety practices in place across our restaurants.” — Laurie Schalow, Chief Corporate Affairs and Food Safety Officer, Chipotle
- “ The fact that Chipotle served Bernhardt “food containing a rodent” was “extreme and outrageous,” according to the complaint.” — Gia Bernhardt, Plaintiff
