Story perspectives

Singapore Department Stores Struggle Amid E-Commerce Shift

12/11/2025

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Summary

Story summary

Department stores in Singapore face pressure as consumers shift to e-commerce.
Laura Chan, a retiree, says in-person shopping remains appealing but costs rise.
Isetan announced the Nex outlet closure in April after shutting the Tampines store, leaving only two locations in Singapore.
Helen Kuan, a retiree, emphasizes the importance of the shopping experience and dislikes online purchases.
Isetan aims to focus on its flagship store while adapting to market demands.

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Story summary

Department stores in Singapore face pressure as consumers shift to e-commerce.
Laura Chan, a retiree, says in-person shopping remains appealing but costs rise.
Isetan announced the Nex outlet closure in April after shutting the Tampines store, leaving only two locations in Singapore.
Helen Kuan, a retiree, emphasizes the importance of the shopping experience and dislikes online purchases.
Isetan aims to focus on its flagship store while adapting to market demands.