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Gen Z Tops Product Returns, Ignoring Environmental Impact

12/12/2025

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Summary

Story summary

Gen Z shoppers are more likely to return products than any other age group, according to a National Retail Federation report.
The report notes that this propensity persists even when accounting for the environmental impact of returns.
Taylor Hoit, head of product and technology at the online marketplace Rebel, discussed these findings with CBS News.
The CBS News coverage signals media interest in shopper behavior and its marketplace implications.

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Story summary

Gen Z shoppers are more likely to return products than any other age group, according to a National Retail Federation report.
The report notes that this propensity persists even when accounting for the environmental impact of returns.
Taylor Hoit, head of product and technology at the online marketplace Rebel, discussed these findings with CBS News.
The CBS News coverage signals media interest in shopper behavior and its marketplace implications.