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Lotte Apologizes After Security Guard's Union Vest Incident

12/12/2025

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Summary

Story summary

A video at Lotte Department Store in Seoul shows a security guard asking union member Mr. Lee Kim Chun-taek to remove his union vest, sparking backlash on December 12.
Mr. Lee argued that wearing the vest in public is acceptable.
The guard said it related to private property and customer comfort.
Lotte apologized to union members and said it would revise customer service guidelines to prevent similar incidents.

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Story summary

A video at Lotte Department Store in Seoul shows a security guard asking union member Mr. Lee Kim Chun-taek to remove his union vest, sparking backlash on December 12.
Mr. Lee argued that wearing the vest in public is acceptable.
The guard said it related to private property and customer comfort.
Lotte apologized to union members and said it would revise customer service guidelines to prevent similar incidents.