Full Breakdown
Evri Faces Customer Backlash Over Delivery Issues in Northern Ireland and Gosport
12/13/2025, 4:11:45 AM
Overview of Delivery Complaints
Evri, a parcel delivery company, has issued an apology to customers in Northern Ireland and the Gosport area following numerous complaints regarding missing and delayed parcels. The issues have intensified as the holiday season approaches, with many customers expressing frustration over the service they have received.
Core Issues Reported
In Northern Ireland, customers have reported significant delays and missing parcels, particularly linked to the operation of Evri's new £1.3 million depot in Mallusk, County Antrim, which opened in September. The GMB union, representing some Evri staff, noted that the new hub has experienced "teething issues," affecting delivery times across the region. Leanne Flanagan, a customer from Portglenone, described her experience as "horrific," stating that her Christmas present went missing after being marked as received at a warehouse. She expressed frustration over the lack of human customer support, receiving only automated responses.
In the Gosport area, residents have reported parcels being "dumped" or "abandoned," with some finding their deliveries left in inappropriate locations. One customer recounted that her parcel was thrown behind a fence into a puddle without any notification. The local MP, Caroline Dinenage, has raised concerns with Evri's CEO, emphasizing the urgency of addressing these delivery failures as Christmas approaches.
Official Responses and Company Actions
Evri has acknowledged the complaints, stating that it has successfully delivered four million parcels since the Mallusk depot's opening, with the majority arriving on time. The company has committed to investing further in the site to increase capacity and improve service. In response to the issues in Gosport, Evri reiterated its commitment to handling parcels with care and is investigating cases where deliveries did not meet expected standards.
The GMB union reported a constructive meeting with Evri management, where they discussed the delivery challenges and the opening of two additional units to alleviate pressure on the existing hub.
Criticism and Customer Sentiment
Customers have voiced their dissatisfaction on social media, sharing experiences of parcels left in communal areas or marked as delivered without any attempt at actual delivery. Many have called for accountability, expressing concern that unrealistic delivery targets may be contributing to the problems faced by drivers. While some customers defended individual delivery drivers for their efforts, the overall sentiment remains one of frustration and disappointment with Evri's service.
Conclusion and Future Outlook
As Evri navigates these challenges during the peak holiday season, the company faces scrutiny over its delivery practices. The ongoing complaints highlight the need for improvements in customer service and operational efficiency. Evri's commitment to addressing these issues will be closely monitored by both customers and union representatives in the coming weeks.
