Story perspectives

Experts Warn: Soft Communication Undermines Professional Authority

12/15/2025

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Summary

Story summary

Hannah Salton, a careers coach, says that excessive apologies, exclamation marks, and emojis can undermine perceived authority.
Hannah Salton notes that women may feel pressured to soften their communication to avoid being labeled "bossy."
William Hanson, an etiquette coach, advises against emojis and overly friendly sign-offs, as they can appear unprofessional.
Both experts emphasize that clear and direct communication is essential for being taken seriously at work.

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Story summary

Hannah Salton, a careers coach, says that excessive apologies, exclamation marks, and emojis can undermine perceived authority.
Hannah Salton notes that women may feel pressured to soften their communication to avoid being labeled "bossy."
William Hanson, an etiquette coach, advises against emojis and overly friendly sign-offs, as they can appear unprofessional.
Both experts emphasize that clear and direct communication is essential for being taken seriously at work.