Story perspectives

UK Mobile Outages Prompt Ofcom Investigation into BT, Three

12/15/2025

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Summary

Story summary

Outages disrupted mobile and emergency connections in the UK, prompting Ofcom to investigate BT and Three.
BT reported a software issue causing nationwide disruptions on July 24 and 25, affecting emergency calls.
Three experienced similar issues on June 25, caused by a spike in network traffic from a third-party software change.
Both BT and Three will cooperate with Ofcom during the investigation, emphasizing the importance of reliable connectivity.

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Story summary

Outages disrupted mobile and emergency connections in the UK, prompting Ofcom to investigate BT and Three.
BT reported a software issue causing nationwide disruptions on July 24 and 25, affecting emergency calls.
Three experienced similar issues on June 25, caused by a spike in network traffic from a third-party software change.
Both BT and Three will cooperate with Ofcom during the investigation, emphasizing the importance of reliable connectivity.