Story perspectives
AI Revolution: 70% Customer Service Jobs at Risk by 2030
12/15/2025
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Story summary
- Chetan Dube, CEO of Quant, argues that agentic AI can transform customer service through active reasoning.
- Quant's technology already assists Memorial Sloan Kettering and Saudia Airlines with a 76% resolution rate for customer inquiries.
- Dube predicts 70% displacement of service work by 2030 and says Quant is developing an AI career counselor to aid workers.
- He emphasizes the inevitability of this advance and its implications for service delivery.
