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Martin Lewis Urges DWP to Modernize Universal Credit Process

12/15/2025

23 5 Full Breakdown

Summary

Story summary

Martin Lewis, money expert, urged the DWP to fix issues for up to 8.3 million universal credit claimants.
The current process often requires in-person Jobcentre appointments, causing inconvenience and financial strain.
Lewis proposed remote verification and flexible appointment times.
The Department for Work and Pensions acknowledged the letter.
It stated a commitment to secure and fair welfare support while protecting personal information.

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Story summary

Martin Lewis, money expert, urged the DWP to fix issues for up to 8.3 million universal credit claimants.
The current process often requires in-person Jobcentre appointments, causing inconvenience and financial strain.
Lewis proposed remote verification and flexible appointment times.
The Department for Work and Pensions acknowledged the letter.
It stated a commitment to secure and fair welfare support while protecting personal information.