Back to today’s briefing

Story perspectives

TalkTalk Cuts Elderly Couple's Phone, Blames Technical Error

12/16/2025

50 9 Full Breakdown

Summary

Story summary

In August 2024, TalkTalk cut off an 84-year-old couple's landline in Birmingham without notice, risking their 60-year phone number.
The couple signed a new contract.
TalkTalk told them the contract was canceled.
A TalkTalk spokesperson admitted a technical error and expressed disappointment over the mishandling.
The service was cut off again due to billing confusion, with compensation reaching £200.

1 of 1

Story summary

In August 2024, TalkTalk cut off an 84-year-old couple's landline in Birmingham without notice, risking their 60-year phone number.
The couple signed a new contract.
TalkTalk told them the contract was canceled.
A TalkTalk spokesperson admitted a technical error and expressed disappointment over the mishandling.
The service was cut off again due to billing confusion, with compensation reaching £200.