Full Breakdown
Raccoon Falls Through Ceiling at Grand Geneva Resort, Bites Guest
12/17/2025, 1:42:26 AM
Incident Overview
On Sunday night, a raccoon fell through the ceiling of Ristorante Brissago, a restaurant located within the Grand Geneva Resort in Lake Geneva, Wisconsin. The incident occurred around 7:30 p.m., leading to an unexpected disruption for diners when the raccoon landed in the dining area and bit a guest who attempted to grab it. The injured individual was subsequently taken to the hospital for treatment.
Response and Management
The Walworth County Sheriff’s Office responded to the scene, where wildlife control expert Matt Snorek from Guaranteed Gone Wildlife Control was called to manage the situation. Snorek described the raccoon as large and aggressive, noting that it was "brawling, scratching, [and] hissing" when he arrived. He emphasized that calls regarding wildlife entering buildings are not uncommon, particularly during extreme cold weather, which can drive animals to seek shelter indoors.
Official Statements
In a statement to FOX6, Marcus Hotels & Resorts acknowledged the incident, stating, "A raccoon entered the building last night. Animal Control was contacted, and the animal was removed. As always, the safety and well-being of our guests is our priority." Snorek confirmed that the resort followed appropriate protocols, ensuring that the injured guest received medical care promptly.
Animal Control Actions
After safely capturing the raccoon, Snorek had it euthanized and sent for rabies testing. He highlighted the importance of this action, stating, "Felt like I owed that to the person that got bit because his entire process for his treatment relies solely on whether we get this animal or not." The results of the rabies test are pending, and there has been no immediate update on the condition of the bitten guest.
Criticism & Opposition
While the incident was managed according to standard procedures, some may question the safety measures in place at the resort to prevent wildlife from entering dining areas. The occurrence of such incidents raises concerns about the adequacy of wildlife control and building maintenance in areas frequented by guests.
Conclusion
The raccoon incident at the Grand Geneva Resort serves as a reminder of the potential for wildlife encounters in hospitality settings, particularly during harsh weather conditions. The swift response from local authorities and wildlife control highlights the importance of preparedness in ensuring guest safety. Further updates regarding the health of the injured guest and the rabies test results are awaited.
