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AirHelp Ranks U.S. Airlines Amid 2025 Challenges

12/18/2025

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Summary

Story summary

In November 2025, AirHelp released its annual ranking of U.S. airlines covering October 2024 to September 2025.
Airlines earned a score out of 10, with on-time defined as arrivals within 15 minutes of schedule.
The report cites 2025 as challenging due to a government shutdown.
Eric Napoli, AirHelp Chief Legal Officer, said American, United, and Delta cooperate on claims processing, but improvements are needed to simplify disruption compensation.

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Story summary

In November 2025, AirHelp released its annual ranking of U.S. airlines covering October 2024 to September 2025.
Airlines earned a score out of 10, with on-time defined as arrivals within 15 minutes of schedule.
The report cites 2025 as challenging due to a government shutdown.
Eric Napoli, AirHelp Chief Legal Officer, said American, United, and Delta cooperate on claims processing, but improvements are needed to simplify disruption compensation.