Story perspectives

FCA Urged to Clarify Insurance Policies After Consumer Complaint

12/18/2025

Summary

Story summary

The UK's Financial Conduct Authority (FCA) is urged to improve clarity in insurance policies after a "super-complaint" from consumer group Which?.
The FCA recognized problems in claims handling, sales practices, and consumer protection in home and travel insurance.
Acceptance rates for claims in these sectors are significantly lower than in other insurance types.
Graeme Reynolds from the FCA announced plans to enhance the claims process and consumer understanding of coverage.
The Association of British Insurers supports these improvements as a sector priority.

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Story summary

The UK's Financial Conduct Authority (FCA) is urged to improve clarity in insurance policies after a "super-complaint" from consumer group Which?.
The FCA recognized problems in claims handling, sales practices, and consumer protection in home and travel insurance.
Acceptance rates for claims in these sectors are significantly lower than in other insurance types.
Graeme Reynolds from the FCA announced plans to enhance the claims process and consumer understanding of coverage.
The Association of British Insurers supports these improvements as a sector priority.