Full Breakdown
Virginia Family Sues KLM and Delta Over Alleged Bed Bug Infestation
12/20/2025, 12:24:22 AM
Incident Overview
A Virginia family, the Albuquerques, has filed a federal lawsuit against KLM Royal Dutch Airlines and Delta Air Lines, alleging that their business-class flight was infested with bed bugs, resulting in multiple bites and a ruined vacation. The family, consisting of ophthalmologist Romulo Albuquerque, his wife Lisandra Garcia, and their two children, claims that the incident caused significant physical discomfort and emotional distress.
Flight Details and Allegations
On March 21, 2023, the Albuquerques departed Roanoke, Virginia, on Delta flight DL 5087, which connected to a KLM flight to Amsterdam, ultimately leading to Belgrade, Serbia. The family purchased their tickets for $8,800 through Delta's SkyMiles program. While the first leg of the journey was uneventful, the situation deteriorated on the KLM flight DL 9667 when Mrs. Garcia began feeling bites approximately two hours into the flight. The couple reported the issue to flight attendants, who allegedly advised them to remain quiet to avoid causing panic among passengers.
The family documented the infestation with photos and videos, capturing the bed bugs on Garcia's clothing and in the creases of their seats. Despite their discomfort, they were urged not to disclose the situation to other passengers, as it could jeopardize their connection to Serbia.
Aftermath and Medical Treatment
Upon arrival in Belgrade, the Albuquerques took immediate steps to address the situation, washing their clothing in boiling water to eliminate any remaining bed bugs. They sought medical advice from a doctor friend, who confirmed the bites were from bed bugs and prescribed topical steroids and antihistamines for treatment. The family reported ongoing discomfort and embarrassment, particularly for their children, who faced social challenges at school due to the visible bite marks.
The complaint highlights the emotional toll of the incident, stating that the family experienced anxiety, humiliation, and mental anguish as a direct result of the bites. They also incurred medical expenses and had to dispose of infested personal items.
Legal Action and Responses
The Albuquerques are seeking $200,000 in compensatory damages from KLM and Delta, citing negligence and the failure to address the infestation adequately. Their attorneys attempted to resolve the matter without litigation but reported that both airlines ignored their outreach, prompting the lawsuit filed in Roanoke federal court.
In response, Delta emphasized that the allegations pertain to a flight not operated by them and stated they would review the complaint. KLM has refrained from commenting on the specific allegations but indicated they would address the matter through appropriate legal channels.
Broader Implications
The case raises concerns about the prevalence of bed bugs on commercial flights, an issue that has garnered attention in recent years. Experts note that the fabric materials in aircraft can provide a conducive environment for bed bugs, making them more common than many passengers realize. The Albuquerques' experience underscores the potential health and emotional risks associated with such infestations during air travel.
Verbatim Quotes
- “Due to the visible marks on their skin and unrelenting itchy feeling,” — Complaint filed by the Albuquerques
- “recovery process was slow,” — Complaint filed by the Albuquerques
- “They have also “incurred medical expenses to treat their injuries, and due to medical concerns…” — Complaint filed by the Albuquerques
This lawsuit not only seeks compensation for the Albuquerques but also highlights the need for airlines to address hygiene and pest control more effectively to ensure passenger safety and comfort.
