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Glasgow Households Denied £150 Warm Home Discount Due to Errors

12/21/2025

31 4 Full Breakdown

Summary

Story summary

The Warm Home Discount of £150 remains unavailable to some Glasgow households due to missing postcodes on the Scottish Gas website.
Annie Dougherty, 71, and her husband cannot apply online despite qualifying.
The problem was flagged over a year ago and remains unresolved.
Local charity representatives criticized Scottish Gas for failing to fix the problem, urging prioritization of customer support and correction of database errors.

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Story summary

The Warm Home Discount of £150 remains unavailable to some Glasgow households due to missing postcodes on the Scottish Gas website.
Annie Dougherty, 71, and her husband cannot apply online despite qualifying.
The problem was flagged over a year ago and remains unresolved.
Local charity representatives criticized Scottish Gas for failing to fix the problem, urging prioritization of customer support and correction of database errors.