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Retired Civil Servant Finally Receives Delayed £21,300 Pension

12/23/2025

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Summary

Story summary

A retired civil servant from Manchester has not received their pension five months after retirement, despite repeated complaints to the Civil Service Pension Scheme (MyCSP).
The Pensions Ombudsman requires evidence of MyCSP's lack of response to those complaints.
The National Audit Office criticized MyCSP for service failures, including delayed pension payments.
Capita has taken over MyCSP.
After an inquiry, the backdated pension of £21,300 was paid six days later.

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Story summary

A retired civil servant from Manchester has not received their pension five months after retirement, despite repeated complaints to the Civil Service Pension Scheme (MyCSP).
The Pensions Ombudsman requires evidence of MyCSP's lack of response to those complaints.
The National Audit Office criticized MyCSP for service failures, including delayed pension payments.
Capita has taken over MyCSP.
After an inquiry, the backdated pension of £21,300 was paid six days later.