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StubHub Apologizes for Mislabeling Christian Concert as Metal Show

12/25/2025

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Summary

Story summary

StubHub apologized for mislabeling Andrew Peterson’s Behold the Lamb of God as a heavy metal show and used a Lamb of God photo.
The event took place on December 20 in Spartanburg, South Carolina.
StubHub updated the event page and contacted customers to correct the listing.
StubHub will issue full refunds to buyers who were misled, and Peterson's concert is described as a 20-year passion project narrating Christ's story.

History

Historical Context

In 2023, StubHub misclassified Andrew Peterson’s concert, echoing past mislabeling issues like the 1991 Grammy Awards controversy. StubHub, which sold over 300 million tickets in 2022, issued refunds to affected customers. This incident underscores the persistent challenges ticketing platforms face in accurately representing events, highlighting the need for improved communication to enhance consumer trust and satisfaction.

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Story summary

StubHub apologized for mislabeling Andrew Peterson’s Behold the Lamb of God as a heavy metal show and used a Lamb of God photo.
The event took place on December 20 in Spartanburg, South Carolina.
StubHub updated the event page and contacted customers to correct the listing.
StubHub will issue full refunds to buyers who were misled, and Peterson's concert is described as a 20-year passion project narrating Christ's story.

1 / 2