Story perspectives

Retailers Introduce Return Fees Amid Rising Holiday Costs

12/25/2025

Summary

Story summary

Major retailers are implementing return fees for holiday gifts, raising costs.
Macy's charges $9.99 for non-rewards members, T.J. Maxx and Marshalls charge $11.99, and J.Crew and H&M range from $3.99 to $8.
The National Retail Federation estimates 19.3% of online sales will be returned in 2025, totaling $849.9 billion.
Experts say fees help retailers cover costly returns, and shoppers can avoid them by returning items in-store and in sellable condition.

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Story summary

Major retailers are implementing return fees for holiday gifts, raising costs.
Macy's charges $9.99 for non-rewards members, T.J. Maxx and Marshalls charge $11.99, and J.Crew and H&M range from $3.99 to $8.
The National Retail Federation estimates 19.3% of online sales will be returned in 2025, totaling $849.9 billion.
Experts say fees help retailers cover costly returns, and shoppers can avoid them by returning items in-store and in sellable condition.