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Story summary
- Happy Returns, a UPS-owned company, reports nearly 10% of U.S. retail returns involve fraud, costing $76.5 billion annually.
- It is piloting Return Vision, an AI tool that flags suspicious returns before refunds are issued.
- The system analyzes return patterns and verifies items in person at nearly 8,000 drop-off locations.
- Early results show fewer than 1% of returns are flagged as high risk with about 10% confirmed as fraud.
