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South East Water CEO Apologizes for Tunbridge Wells Crisis

1/7/2026

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Summary

Story summary

David Hinton, chief executive of South East Water (SEW), told MPs the Tunbridge Wells crisis was a 'failure' and apologized for the inadequate response.
The crisis stemmed from a malfunctioning coagulant at the Pembury Water Treatment Works.
Tens of thousands were without drinking water for two weeks, including dialysis patients.
SEW disputes a £20 million loss for local businesses and aims to complete improvements by 2028.

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Story summary

David Hinton, chief executive of South East Water (SEW), told MPs the Tunbridge Wells crisis was a 'failure' and apologized for the inadequate response.
The crisis stemmed from a malfunctioning coagulant at the Pembury Water Treatment Works.
Tens of thousands were without drinking water for two weeks, including dialysis patients.
SEW disputes a £20 million loss for local businesses and aims to complete improvements by 2028.