Full Breakdown
Homeless Individuals Denied Accommodation Amid Severe Cold in Manchester
1/8/2026, 8:20:39 PM
Incident Overview
Two homeless men were denied accommodation at the Holiday Inn Express in Manchester despite having a paid booking, as temperatures dropped to -6°C. The booking was facilitated by Amanda Thompson, a member of the outreach group Two Brews, who used donations and personal funds to secure two double rooms for the men.
Booking Details and Denial of Service
The total cost for the two rooms exceeded £200, which included a £51 nightly rate and a £50 damage deposit. Upon arrival, a hotel staff member informed the men that they could not be checked in due to company policy, stating, "I know that you're from the street and the hotel doesn't allow it." The staff member clarified that the decision was not personal but rather a reflection of the hotel's policy.
Alternative Accommodation
After being turned away, the two men were successfully booked into a nearby Travelodge, which accepted their reservation. Thompson criticized the Holiday Inn's actions as "visual discrimination" and "inhumane," emphasizing the urgency of providing shelter during extreme weather conditions. She noted that the nearest available accommodation was the Holiday Inn, and the refusal to honor the booking was particularly distressing given the circumstances.
Public Reaction and Criticism
The incident sparked outrage online, with many expressing disbelief at the hotel's decision. Comments on social media highlighted the need for compassion, especially in harsh weather. Thompson articulated her frustration, stating, "I can't wrap my head around how you can go to the desk, with a booking that is paid for, and turned away just for being a rough sleeper." She emphasized that the men could have been hardworking individuals judged solely on their appearance.
Company Policy and Historical Context
InterContinental Hotels Group (IHG), which operates the Holiday Inn brand, claims to offer equal access to all guests. They stated that in rare instances where accommodation cannot be provided, they strive to offer suitable alternatives. Historically, during the COVID-19 pandemic, the Holiday Inn Express in Gorton was utilized to house homeless individuals, providing them with support for future accommodation.
Official Statements & Responses
Despite inquiries from the Manchester Evening News, IHG did not provide a response regarding the incident. The lack of communication from the hotel chain has further fueled criticism of their policies and practices regarding homeless individuals.
Conclusion
The refusal of service to the two homeless men at the Holiday Inn Express raises significant questions about the treatment of vulnerable populations in emergency situations. The incident has prompted discussions about the responsibilities of hospitality providers to ensure equitable access to shelter, especially during extreme weather conditions.
