Story perspectives

Ticketmaster Faces Class Action Over Ticket Fee Practices

1/9/2026

Summary

Story summary

Ticketmaster, a subsidiary of Live Nation Entertainment, faces a Quebec Superior Court-authorized class-action filed by Montreal law firm Paquette Gadler on behalf of Felipe Morales.
The suit alleges Quebec Consumer Protection Act and Civil Code violations because fees hinge on ticket prices, not actual service costs.
If plaintiffs prevail, compensatory refunds may be awarded.
The case follows Ticketmaster's antitrust matter set for trial in March with Live Nation.

History

Historical Context

Quebec's Consumer Protection Act, enacted in 1971, aimed to combat unfair business practices and empower consumers like Felipe Morales to seek refunds. This legislation emerged from a historical context of inadequate consumer rights, leading to significant reforms like the UK's Consumer Credit Act of 1974, which established comprehensive protections and regulatory frameworks for consumer transactions, influencing practices worldwide.

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Story summary

Ticketmaster, a subsidiary of Live Nation Entertainment, faces a Quebec Superior Court-authorized class-action filed by Montreal law firm Paquette Gadler on behalf of Felipe Morales.
The suit alleges Quebec Consumer Protection Act and Civil Code violations because fees hinge on ticket prices, not actual service costs.
If plaintiffs prevail, compensatory refunds may be awarded.
The case follows Ticketmaster's antitrust matter set for trial in March with Live Nation.

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