Story perspectives

Missouri Drive-In Enforces Zero-Tolerance After Threatening Incident

1/13/2026

Summary

Story summary

On January 7, a customer at Paul's Drive In in Missouri threatened staff with death during a refund dispute, prompting concerns.
The staff, including a 16-year-old employee, completed the refund, removed the customer, and banned them from the premises.
Co-owner Amanda Fulbright announced a zero-tolerance policy for abusive behavior and said signage would outline respectful treatment.
Restaurant consultant Salar Sheik said employees should never feel threatened.

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Story summary

On January 7, a customer at Paul's Drive In in Missouri threatened staff with death during a refund dispute, prompting concerns.
The staff, including a 16-year-old employee, completed the refund, removed the customer, and banned them from the premises.
Co-owner Amanda Fulbright announced a zero-tolerance policy for abusive behavior and said signage would outline respectful treatment.
Restaurant consultant Salar Sheik said employees should never feel threatened.