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Worcestershire Council Ordered to Apologize to Visually Impaired Man

1/13/2026

42 6 Full Breakdown

Summary

Story summary

The Local Government and Social Care Ombudsman ordered Worcestershire County Council to apologise after sending Mr. C, a near-blind man, a £60,000 bill he could not read.
The ombudsman found the council failed to communicate with Mr. C for two years, despite knowing his impairment.
A notice demanding payment within two weeks was sent to Mrs. B.
The council must pay compensation and improve staff training on reasonable adjustments.

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Story summary

The Local Government and Social Care Ombudsman ordered Worcestershire County Council to apologise after sending Mr. C, a near-blind man, a £60,000 bill he could not read.
The ombudsman found the council failed to communicate with Mr. C for two years, despite knowing his impairment.
A notice demanding payment within two weeks was sent to Mrs. B.
The council must pay compensation and improve staff training on reasonable adjustments.