Story perspectives

Delays in PIP Claims Leave Vulnerable Claimants in Hardship

1/14/2026

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Summary

Story summary

Long delays in processing Personal Independence Payment (PIP) claims leave claimants in hardship, with some waiting over a year for decisions.
The Department for Work and Pensions aimed to process 75% of claims within 75 days, but only 51% met the 2024-25 target.
MPs express frustration that digital reforms are prioritized over delivering immediate relief.
The delays reflect a broader issue of administrative rationing, leaving claimants vulnerable and in poverty.

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Story summary

Long delays in processing Personal Independence Payment (PIP) claims leave claimants in hardship, with some waiting over a year for decisions.
The Department for Work and Pensions aimed to process 75% of claims within 75 days, but only 51% met the 2024-25 target.
MPs express frustration that digital reforms are prioritized over delivering immediate relief.
The delays reflect a broader issue of administrative rationing, leaving claimants vulnerable and in poverty.